Communicate | WF Self-Serve

With WF Self-Serve, automated communica¬tion in and out of Workforce Dimensions eliminates the costs and errors associated with employees making calls to a call center, receptionist, or manager or leaving a voice message to report they will be late or absent. Employees can report lateness or absence via interactive text or phone. Costs associated with manual, inbound calls to report sickness or lateness are eliminated. Lateness and absence information goes directly into Workforce Dimensions, creating an open shift and updating the employee paycode. In addition, WF Self-Serve provides employees with the ability to punch in/out via interactive phone call, ability to transfer location of jobs and the ability to phone whitelist. All these features are in real time.

Communicate | WF Self-Serve

Features of WF Self-Serve

  • • Allows employees to call into an interactive voice response system or text their absence or late notifications • Allows system administrators to track absenteeism and reported lateness with a variety of metrics • Offers robust reporting capabilities • Provides employees with the ability to punch in/out via interactive phone call, ability to transfer location of jobs and the ability to phone white list (phone legit to employee)

Communicate | Automated Shift Fill

When your schedule has an open shift, it will automatically be sent to Automated Shift Fill to find staff to work. Using all existing scheduling rules in your Workforce Dimensions system, Automated Shift Fill will call out the shift to the impacted pool of employees using interactive notification by text, voice, web portal or email. Staff can respond via their method of choice to accept or decline a shift, log their preferences and check shift history in the secure Employee Portal.

Communicate | Automated Shift Fill

Features of Automated Shift Fill

  • • Replaces the need for manual phone calls to fill open shifts with two-way interactive communication via interactive text, phone, web portal and email • Uses interactive text, voice, web portal and email for maximum ease of use • Allows real-time interactive responses • Reports each interaction in your database for audit purposes • Integrates directly with your Kronos scheduling software • Displays employee preferences in a secure Employee Portal. Employees can select preferred time windows and days of the week for receiving shift offers, opt out of shift offers for the day or select whether they would like to be notified if they were not awarded the shift • Call display shows that your organization is calling • Details from each call can be reviewed online or reports can be exported to other platforms • Scales to make calls to any number of employees in any timeframe required simply by adding additional lines (capacity) to the system. This requires no additional upfront cost or script changes

Communicate | Notifier Alert

Communicate also includes Notifier Alert, which offers organizations the ability to quickly call staff using a prerecorded message that is available 24/7. For example, the message can be to return to work or stay away from a facility (e.g., plant shutdown due to inclement weather).

Communicate | Notifier Alert

Feature of Emergency Notification

  • Offers organizations the ability to quickly call staff using a prerecorded message that is available 24/7. For example, the message can be to return to work or stay away from a facility (e.g., plant shutdown due to inclement weather).

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